Reviewed 28 February 2024

Booking Terms and Conditions

WE STRONGLY ADVISE THAT TRAVEL INSURANCE IS TAKEN OUT AT THE TIME OF BOOKING.

We reserve the right to make reasonable amendments or additions to  our Terms and Conditions without notice.

The person whose name appears on the Booking Form agrees to take full responsibility for ensuring that all members of the party adhere to the Terms and Conditions set out below.

The number of people occupying any one property is limited to that stated on the website. The numbers stated are inclusive of any children or babies travelling with you. We reserve the right to terminate the booking without notice and without refund in case a breach of this Condition.

We reserve the right to refuse a booking without giving any reason.

Bookings can not be accepted from guests under 18 years of age. There must be at least one adult amongst your guests.

Payment

A deposit of £100 is payable at the time of booking to reserve your accommodation.

Payment for your holiday is due 42 days in advance of the commencement of your holiday. Payment should be made by bank transfer to the bank details provided at the time of booking or on receipt of an invoice through our online payment system. Failure to pay the rental charges will result in us treating the property as available for re-booking.

Cancellation by you 

Cancellation more than 42 days before arrival:

Please notify us of any cancellation in writing, an email to hello@cillmhoire.com will suffice. In order for any monies paid to be refunded, notice of cancellation must be received 42 days before arrival. 

If we are able to relet the property then the deposit will be returned to you less our administration fee of £30

Cancellation less than 42 days before arrival

In the event of cancellation by you less than 42 days before arrival then the full rental amount is owing. We will seek to relet the property and return the amount paid less an administration fee of £30. For cancellations within 72 hours of arrival no attempt will be made by us to re-let the property.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to then you accept responsibility for any loss that you may incur as a result of your cancellation.

Cancellation by us

Your booking will not be cancelled by us except in exceptional circumstances beyond our control. Notification will be given as soon as possible and we will promptly refund any payments made. You must accept that our liability is limited to the amount of any monies paid.

Bringing your pets on holiday with you

We welcome up to two dogs in our lodges. Please ensure that they do not go on the beds or soft furnishings. 

We must ask that dogs are not left alone in the property. We can recommend dog day care facilities on the island if you are planning a trip where dogs are not permitted.

Please ensure that your pets are treated for worms and fleas prior to your stay.

Property

You accept that the responsibility for personal property of guests occupying the accommodation is solely theirs. All vehicles are also left at the guests’ risk. You agree to absolve us of any responsibility for any accident or mishap to persons or property whilst on the premises or whilst engaged in any activity therein, or from any illness or injury arising from any causes whatsoever.

You agree to use the property solely for its intended purpose as self-catering accommodation and to accept our right to refuse to hand over the property to any person deemed unsuitable to take charge. Causing a nuisance or disturbance to other guests or unreasonable behaviour may result in us requesting you to leave.

You agree to allow us access to the property at all reasonable times. We will only ever request access to your property in case of an emergency, e.g. a water leak.

You must respect and look after your accommodation during your stay and you must leave the property clean and tidy. Please let us know of any damage or breakages so we can endeavour to repair or replace them for the next guests. Due to our location it is often a challenge to order replacements, so please tell us as soon as possible. We reserve the right to charge for any damage or breakages.

Any problem or complaint must be reported immediately so we can endeavour to put matters right. Any complaints not reported to us at the time and only reported after you have left will not be considered for financial compensation.

Smoking or vaping anywhere inside the property will result in immediate termination of occupancy and forfeiture of all payments. Any damage or extra cleaning required will be at your expense.

Our insurance specifically excludes the charging of electric vehicles through the lodge electrical circuit. Details of charging points within Mull are listed in the information book.

We reserve the right to charge to cover additional cleaning costs if you leave the property in an unacceptable condition.

Any lost door keys will incur a charge of £25/key.

No compensation will be given for temporary outage of electricity, water, internet connection or television service.

Arrival and Departure

You must vacate the Property by 10am at the latest on your day of departure unless special arrangements have been made with us. This is to allow us to prepare the Property for the next guests.

Guest arrival time is from 5pm onwards.

To demonstrate our commitment to sustainability and protecting the environment we have been assessed under the Green Tourism Business Scheme (GTBS). The GTBS is a national sustainable tourism certification scheme. We are extremely proud that we achieved a Gold Award when assessed against the scheme’s environmental impact and sustainable criteria.

We are committed to make Cill-Mhoire Lodges as environmentally friendly as possible.

Environmentally friendly cleaning products are used in all our lodges. All our linen is laundered on site using non biological eco products. We line dry whenever possible.

We are grateful to you for supporting us by recycling paper, glass, cans, cardboard and compostable items using the bins provided. A full list of items that we can recycle can be found in your information book.

Water for the garden and for any outdoor cleaning comes directly from a spring on site.

All paper used in our office is recycled and we use email as much as possible in order to reduce our paper waste.

The tea, coffee and sugar provided in the lodges is either Fairtrade or Rainforest Alliance Certified. Shortbread provided for our guests on arrival are manufactured in Dervaig.

Rowan and Sycamore lodges are heated with an efficient system which provides heating and hot water. Willow and Beech are electrically heated and all heaters are thermostatically controlled. All our lodges are well insulated and have double glazed windows. Our energy and water consumption are monitored to identify opportunities to reduce consumption. Energy tariffs are reviewed on a regular basis. We are pleased to confirm our lodges were rated ‘Excellent’ in 2021 on our Green Tourism Carbon Certificate.

The electrical appliances in the lodges and our home are ‘A – Rated’ to minimize energy consumption. All the light fittings indoors and outdoors are fitted with LED bulbs. Outdoor lighting is on movement and dusk to dawn sensors.

Our Information book in the lodges have local information on what to do, where to go and where to eat.

Most restaurants on the island pride themselves on using the freshest, locally sourced produce and we are happy to promote them in our guest book, not only because they share our values but also because they are really great places to eat!

We recognise that exploring the island is very difficult without access to a car but we promote careful driving which will reduce fuel consumption. We also advertise the local bus service and the community bus. We encourage our guests to go on Wildlife tours that will show the best of the wildlife sites without causing harm by guests getting too close to the wildlife.

We would ask you to support us with this by contributing to this whilst staying at Cill-Mhoire Lodges.

Suggested areas where you can help as follows:

• Switch off lights and TVs when not in use
• Please close doors and windows when you have the need to use the heating
• Please adjust the heating to suit your requirements
• Please avoid excessive use of water, boots etc should be cleaned using spring water from the hose pipe to the side of Rowan lodge
• The local council provide recycling facilities; Please sort your recyclable waste into the bins provided
• Bins are located in each kitchen for the disposal of compostable kitchen waste
• Local produce can be sourced from the general store in Dervaig and most other small stores on the island. Island meat can be purchased directly from the abattoir.
• We would welcome any ideas that you have, that could help Cill-Mhoire to be more ‘environmentally friendly’, particularly while not affecting the enjoyment of our Lodges